FAQ - Questions

Delivery times are generally 10 to 12 business days.

Transit times may vary by destination country and do not include peak periods or any delays attributable to carriers.

Our customer service is here to assist you.

If your package is lost, blocked, or returned, we will open an investigation with the carrier.

In case of non-delivery for which you are not responsible, the product will be resent at our expense.

For deliveries to Europe, Canada, and the United States, no customs duties or additional taxes are to be expected.

Some countries not listed above may apply local taxes or administrative fees beyond our control. It is then the customer's responsibility to inquire with the relevant authorities.

A few days after your order is confirmed, you will receive a confirmation email containing a tracking link. This will allow you to track your package until delivery.

You can also check the status of your order at any time from your customer account, in the 'My orders' section."

Yes, you can order from abroad. We offer worldwide delivery, with the exception of a small number of countries due to difficult transit conditions.

Yes, you have 14 days from receipt to make a return, provided that the items and their accessories have not been used and are in their original packaging. See our page for more details: Returns & exchanges

We accept payments bycredit card (Visa, Mastercard, American Express), Apple Pay. All transactions are 100% secure.

Yes! For your first order, enjoy 10% off with the code: "WELCOME10"

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