Refund policy

You have 14 days from receipt to make a return, provided the items and their accessories have not been used and are in their original packaging.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging.

To make a return, please contact us at contact@alleyesforme.com. If your return is accepted, we will send you instructions on how and where to send your parcel.
In the event of an error on our part, return shipping costs will be covered.

Otherwise, they remain the customer's responsibility. The returned item will be inspected before any exchange or refund. An exchange is possible only once.

You can always contact us with any questions relating to returns at contact@alleyesforme.com.

Damage and issues on receipt

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can assess the issue and put it right.

Exceptions or non-returnable items

Certain types of items cannot be returned, such as bespoke products including special orders or personalised items.

Unfortunately, we do not accept returns of gift cards.

Refunds

We will notify you as soon as we have received and inspected your return. If the refund is approved, you will automatically be refunded to your original payment method within 14 working days. Please remember that it may take some time for your bank or credit card company to process and display the refund.

If more than 15 working days have passed since your return was approved, please contact us at contact@alleyesforme.com